playstation 5

PS5 controller not charging? 10 solutions

Don't let charging problems spoil your gaming experience.

Like any electronic device, PS5 controllers can encounter issues, and one common problem is the charging issue. If you’re faced with this frustrating situation, don’t worry.

We have compiled a comprehensive list of ten possible solutions to help you troubleshoot and resolve the charging issue with your PS5 controller. Let’s dive in!

10 solutions to your PS5 controller charging issue

These solutions directly target the root cause of your PS5 charging problem, ensuring an effective resolution. Thus, we recommend implementing the one that best suits your situation.

1. Check the USB cable

One of the first steps in troubleshooting a PS5 controller not charging issue is to check the USB cable being used. Sometimes, a faulty cable can be the root cause of the charging problem.

Follow these steps to check the USB cable:

  • Examine the Cable: Look for visible damage like frayed wires or bent connectors. If damaged, switch to a new cable.
  • Secure Connections: Ensure a secure connection by firmly plugging the USB cable into the controller and charging port.
  • Try a Different Cable: If the cable seems fine, but the controller still won’t charge, use a different USB cable designed for the PS5 controller.

2. Power source issues

Sometimes, the issue lies with the power source. Try using a different USB port on your console or connect the controller to a different power outlet. Faulty USB ports or power outlets can prevent the controller from charging properly.

Follow these steps to troubleshoot power source issues:

  • USB Port Check: Ensure the USB ports on your console are not damaged or obstructed. Connect the controller to a different USB port on the console to test for charging.
  • Power Outlet Swap: If changing the USB port doesn’t work, try connecting the controller to a different power outlet. Ensure the new outlet is functional.
  • Test Multiple USB Ports and Outlets: Connect the controller to different USB ports and power outlets to identify any power source-related issues.

3. Reset the controller

Resetting the controller can often fix charging problems, allowing it to function properly. Here’s how to go about it:

  • Locate the Reset Button: Look for a small hole on the back of the controller. This is where the reset button is located.
  • Use a Paperclip or Similar Tool: Gently press the reset button inside the hole using a paperclip or a similar tool. Hold it for a few seconds to ensure the reset process is initiated.
  • Recharge the Controller: After resetting, connect the controller to the charging cable and try charging it again.

4. Update the controller firmware

Keeping your PS5 controller’s firmware up to date is crucial for optimal performance. Regular firmware updates enhance the functionality and performance of your PS5 controller, addressing any potential charging issues. Navigate to Settings > Controllers and Sensors > Update Controller Firmware.

5. Test the controller on another console

To rule out console-related issues, try connecting your controller to a different PS5 console. If the controller charges successfully on the other console, it indicates a problem with your console’s charging port or settings.

Follow these steps to test the controller on another console:

  • Connect your PS5 controller to the other console using a working USB cable.
  • Ensure that the controller charges without any issues on the different consoles.

6. Check for controller battery drain issues

Certain factors can drain the PS5 controller’s battery quickly. Follow these steps to check for battery drain issues:

  • Identify Battery-Draining Factors: Check if any peripherals, such as headsets or charging docks, are unnecessarily connected to the controller. Disconnect them if not needed to conserve power.
  • Adjust Settings for Battery Conservation: Make adjustments to settings that can affect battery life. Lower the vibration intensity or reduce the brightness of the controller’s LED lights to extend battery life.

7. Replace the controller battery

If you’ve had your PS5 controller for a while and it’s not holding a charge like it used to or completely stopped charging, the battery may need a replacement.

Follow these steps to replace the controller battery:

  • Signs of Battery Replacement: Look out for significantly reduced battery life or difficulties in charging your controller, indicating that the battery may need replacement.
  • Safely Replace the Battery: Refer to the manufacturer’s instructions or official documentation for guidance on replacing the controller battery. Ensure you use a compatible replacement battery and follow safe procedures during the replacement process.
  • Seek Professional Help if Unsure: If you’re uncertain about replacing the battery yourself, it’s recommended to seek professional assistance. Reach out to Sony’s customer support or trusted repair service for guidance and expert help.

8. Perform a full system software update

Keeping your entire PS5 system up to date is essential for overall stability and performance. Regular system software updates address bugs, enhance functionality, and improve overall performance, including the functionality of the controller.

Follow these steps to perform a full system software update:

  • Check for Updates: Navigate to the System Settings menu on your PS5 console and select “System Software Update” to check for available updates.
  • Install Updates: Follow the on-screen instructions to download and install any available system software updates. Ensure a stable internet connection for a successful update process.
  • Restart the Console: After the update is installed, restart your PS5 console to finalize the update process and ensure all components, including the controller, are functioning optimally.

9. Clean the charging port and controller connectors

Dirt, debris, or dust accumulation in the charging port or on the controller connectors can interfere with proper charging. Cleaning these areas can help restore normal charging functionality.

Follow these steps to clean the charging port and controller connectors:

  • Power Off the Controller: Ensure the controller is turned off before proceeding with the cleaning process.
  • Use Compressed Air: Blow compressed air into the charging port and the controller’s connector area to remove any loose debris.
  • Gentle Cleaning: Use a soft, lint-free cloth or cotton swab lightly dampened with isopropyl alcohol to clean the charging port and controller connectors. Be careful not to apply excessive force or allow any liquid to enter the controller.
  • Allow to Dry: Let the charging port and controller connectors dry completely before attempting to charge the controller again.

10. Reset the console

If none of the previous steps resolve the charging issue, performing a console reset can help eliminate any software-related glitches or conflicts. Keep in mind that resetting the console will restore it to its default settings, so back up any important data before proceeding. Follow these steps to reset the console:

  1. Backup Data: Before resetting the console, ensure you have backed up any important data, as the process will restore the console to its default settings.
  2. Access Settings: Navigate to the System
  3. Select System Software: Within the Settings menu, locate and select the “System” option.
  4. Choose Reset Options: From the System menu, choose “Reset Options” to access the console reset options.
  5. Select Reset Console: Select “Reset Console” to initiate the reset process.
  6. Confirm Reset: Read the warning message and confirm your decision to reset the console. This action will erase all user data and restore the console to its factory settings.
  7. Follow On-Screen Instructions: Follow the on-screen instructions to complete the reset process. This may take some time as the console reinstalls the system software.
  8. Set Up the Console: Once the reset process is finished, you will need to set up your console again, including signing in to your PlayStation Network account.

FAQs

There are a few potential reasons why your PS5 controller only charges when connected to the console. It could be due to insufficient power from other charging sources, stronger power output from the console’s USB port, or an issue with the controller itself. To troubleshoot, try different charging cables or power sources. If the problem persists, contact Sony’s customer support for further assistance.

Summary

We have provided several solutions to address PS5 controller charging issues. We encourage you to try the troubleshooting steps mentioned, such as checking the USB cable, verifying the power source, resetting the controller, performing a system software update, considering alternative charging methods, and replacing the battery if needed. Remember, if the issue persists, don’t hesitate to seek customer support for further assistance. Happy gaming!

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