ps5 controller not connecting

Is your PS5 controller not connecting? Here’s how to fix it

Get your controller working seamlessly again.

Is your PS5 not recognizing the controller, or are you facing the frustrating problem of your PS5 controller not connecting to the gaming device? Don’t worry. In this article, we will provide you with a range of steps to help you fix your PS5 controller issue and get your gamepad working again. Let’s get to it!

Troubleshooting steps to fix a PS5 controller connectivity issues

To fix your PS5 controller not connecting issue, follow the provided troubleshooting methods below:

1. Check the battery level and charge the controller

Start by checking the controller battery level. To do this,

  1. Connect the gamepad to the console using a USB-C cable to initiate charging.
  2. Look for the charging indicator—a pulsing orange light bar on the controller. Allow it to charge for 15-30 minutes.
  3. Disconnect the cable and attempt to connect the controller wirelessly by pressing the PlayStation button.
  4. If using AA batteries, ensure they are not depleted. Replace them or recharge the battery pack before reconnecting.

Checking the battery level and ensuring proper charging helps address common issues and improve the chances of the controller connecting to the console.

2. Reset the controller and console

Performing a reset can also help fix your controller connection issue. Following these steps to perform a reset on both the controller and the console can help resolve the issue.

Resetting the PS5 controller:

  1. Locate the small reset button on the back of the controller.
  2. Use a paperclip or a similar tool to press and hold the reset button for a few seconds.
  3. Release the button and wait for the controller to reset.

Resetting the PS5 console:

  1. Navigate to “Settings” > “System” > “System Software
  2. Go to “Reset Options” > “Reset Your Console.”
  3. Select “Reset.”
  4. Your PS5 will restart, and you’ll need to go through the initial setup steps.


Resetting your PS5 controller will restore the controller to its factory settings. This can resolve problems with pairing the controller to the console or issues with Bluetooth connectivity. Similarly, resetting your PS5 console will restore it back to its original software settings. Thus, be sure to back up all of your latest saves onto the cloud if you own PS Plus or onto an external hard drive or USB beforehand.

3. Ensure the console and controller are within range and free from wireless interference

Proximity and wireless interference can affect the connection between the PS5 controller and the console. Here are some tips to ensure optimal connectivity:

  • Stay within range: Make sure you are within a reasonable distance from the console, preferably within 10 feet.
  • Remove obstacles: Ensure there are no physical obstructions between the console and the controller. Objects like walls, furniture, or other electronic devices can interfere with the wireless signal.
  • Avoid wireless interference: Keep the controller away from other wireless devices operating on the same frequency range, such as routers, smartphones, or Bluetooth speakers.

4. Update the PS5 system software and controller firmware

To ensure compatibility and a smooth connection between your PS5 controller and console, it’s crucial to keep your console software and controller firmware up to date. Here’s how:

Updating the PS5 system software:

  1. Open the “Settings” menu.
  2. Select “System.”
  3. Choose “System Software.”
  4. Pick “Console Information.”
  5. If an update is available, click to download it.

You can also set up automatic updates or manually update your system software by following the steps below:

  1. Go to “Settings” > “System” > “System Software” > “System Software Update and Settings.”
  2. If a newer version is available, “Update Available” will appear.
  3. Select “Update System Software” to update.

Updating the controller firmware:

  1. Connect the controller to the console using the USB-C cable.
  2. Access the Settings icon on the PS5 home screen.
  3. Select “Accessories” > “Controllers” > “Controller Information.”
  4. If a firmware update is available, choose “Update Firmware” and follow the prompts to install it.
  5. Once the update is finished, disconnect the controller from the USB cable and attempt a wireless connection.

Quick tip:

You can also update your DualSense wireless controller device software using a PC. To do so, you need to download and install the official Firmware Updater app from PlayStation’s website, then launch it and follow the on-screen instructions to update your controller’s firmware.

5. Verify the USB cable connection if using a wired connection

If you’re using a wired connection, ensuring the USB cable connection is secure is essential. Follow the steps below to verify your connection:

  1. Check the USB-C cable: Examine the cable for any visible damage or fraying. If the cable appears damaged, try using a different cable to connect to your PS5.
  2. Connect the controller to the console: Insert one end of the USB-C cable into the controller and the other into a PS5 USB port.
  3. Verify the connection: Ensure that the USB cable is firmly connected at both ends. It should fit securely without any looseness or wobbling.
  4. Test the controller: Once the controller is connected via USB, verify if it is working properly. Press the PlayStation button on the controller, and if it powers on and functions correctly, the wired connection is established.

6. Re-pair the PS5 Dualsense wireless controller

If your Dualsense controller is still not connecting, repairing it with the gaming system can help establish a new connection. To do this:

  1. Turn off the controller by holding the PlayStation button until the light bar turns off.
  2. Put the console into pairing mode by navigating to “Settings” > “Accessories” > “Controllers” > “Bluetooth Accessories.”
  3. Enter pairing mode on the controller by simultaneously pressing and holding the PlayStation button and the Create button until the light bar begins flashing.
  4. Pair the controller with the console by selecting it from the list of available devices on the “Bluetooth Accessories” screen.
  5. Test the connection to ensure the controller is successfully connected and functioning with the console.

7. Factory Reset or Restart the PS5 console

Performing a restart on the console can help resolve connectivity issues with the controller. Follow these steps to restart the game system:

  1. Turn off the controller (Press the PlayStation button until the light bar goes off).
  2. Enter pairing mode (Hold PlayStation and Create buttons until the light bar flashes).
  3. On PS5, navigate “Settings” > “Accessories” > “General” > “Bluetooth Accessories.”
  4. Select the controller from the list to pair.
  5. Confirm connection by testing controller functionality.

8. Disconnect other Bluetooth devices

As explained in step number three, interference from other devices can disrupt the controller’s connection. Here’s how to minimize Bluetooth interference with your Dualsense controller:

  • Identify other devices: Take note of any other devices that are connected or nearby, such as smartphones, tablets, headphones, or speakers.
  • Turn off other devices: Temporarily disable any nearby Bluetooth devices that are not essential for your gaming session.
  • Retry connecting the controller: After disconnecting other devices, attempt to connect the controller to the console again.

9. Check for physical damage

Physical damage to the PS5 Dualsense controller can affect its ability to connect with the console. Follow these steps to ensure there are no issues:

  • Inspect the controller for damage: Check the controller for any visible signs of physical damage, such as cracks, loose parts, or liquid spills. If you notice any damage, it may be affecting the controller’s functionality.
  • Clean the controller: Use a soft, lint-free cloth lightly dampened with water or isopropyl alcohol to clean the surfaces of the controller. Ensure that no moisture enters the controller’s openings.
  • Test the controller: After inspecting and cleaning the controller, try connecting it to the console again to check if the issue is resolved.

10. Contact customer support

If your PS5 controller still isn’t connecting after all the troubleshooting steps provided above, consider these options:

  • Contact customer support: Visit the official PlayStation website and find the support section. Reach out through live chat, phone support, or email and explain the issue with your PS5 controller.
  • Visit official PlayStation forums: Join the official PlayStation forums or community boards to interact with other users facing similar issues.

Quick tip:

When contacting support or posting on forums, include details about your console, controller, and the troubleshooting steps you’ve already taken. This helps them understand your situation better and provide accurate assistance.


This issue could be due to various factors such as low battery, wireless interference, or firmware problems. Try the troubleshooting steps mentioned earlier to address the problem. If the issue persists, it’s recommended to seek further assistance from customer support or the PlayStation community for a more specific solution.

Occasionally, software bugs or compatibility issues may arise that affect the connection between the PS5 gamepad and the console. It’s important to keep your system software and controller firmware up to date to minimize such problems. If you encounter persistent issues, contacting customer support or visiting official PlayStation forums can help identify any known bugs and provide potential workarounds or solutions.


Dealing with a PS5 controller connecting issue can be a frustrating experience. However, by following the troubleshooting steps outlined above, you can often resolve the issue and restore the functionality of your controller.

But if the problem persists despite your efforts, don’t hesitate to seek further assistance from Sony customer support or the official PlayStation forums. They can provide more specialized guidance tailored to your specific situation.

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