Question 1

What should I do if none of the fixes work?

Accepted Answer

We are positive one of the fixes will work, but in cases where none of the fixes work, you can seek professional help from Sony. Contact PlayStation Support, where you can relay your problems to an expert through the customer service available in your area. Click on the ‘Ask a PlayStation Expert’ option on the left and follow the instructions to get your expert help.

Question 2

Will resetting the network settings erase my saved networks?

Accepted Answer

Yes, resetting your PS5's network settings will erase any saved networks. This means you'll have to re-configure your Wi-Fi or Ethernet connection and enter the network credentials—the network name (SSID) and password. Before completing a network reset, make a note of any relevant information to ensure an easy setup procedure once the reset is complete.

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